CHANGES TO TELEPHONE AND VIDEO VISITATION SERVICES
Effective Wednesday, December 9, 2020
The Sheriff's Office is in the process of transitioning the inmate telephone and video visitation services from Legacy to ICSolutions. Legacy and ICSolutions are working together to transition these services as smoothly and timely as possible. All Telephone services will be interrupted periodically on December 9, 2020 while the switch is made and any issues that arise are resolved. Video visitation services will transition from Legacy to ICSolutions between December 9, 2020 and December 11, 2020 and friends and family should be able to start scheduling visits starting on December 14, 2020. Visits will be required to be scheduled 24 hours in advance.
The new rate per minute for telephone calls is $0.10 and the new rate for a thirty-minute remote visit is $5.00 plus any applicable fees. While the COVID-19 restrictions continue to keep our on-site visitation services closed, remote visitation will be the only public visitation offered. Once these restrictions are lifted, free on-site video visitation will resume.
The Sheriff's Office has been advised by ICSolutions that they are working with Legacy to transfer any remaining pre-paid telephone time. ICSolutions is expecting this transfer to take place on December 9, 2020 if no issues arise. Because pre-paid time is an agreement and transaction between the vendor and the consumer, all requests for refunds need to be requested from the vendor. Once the transfer is made from Legacy to ICSolutions, inmates released from the facility with pre-paid money on their account, will be provided with instructions on how to request a refund.
This page and the inmate information page will be updated as new information becomes available.
Due to public health concerns related to COVID-19, the Grays Harbor County Sheriff’s Office is suspending and or modifying normal operating procedures until further notice:
Effective Thursday, March 19, 2020
Working with Legacy Inmate Communications (Legacy), individuals incarcerated in the Grays Harbor County Jail will receive four (4) free 10-minute telephone calls per week for the next four weeks. These free calls should be available to use by 5 PM PST.
The Sheriff's Office will start approving remote video visitation sessions for those wishing to conduct a video visit. Remote video visitation is a service that allows visitors to visit from their home and there is a $0.35 per minute fee charged by Legacy to facilitate these visits. Information regarding remote visitation services and equipment needs can be found on Legacy's website or the link provided below:
Effective Tuesday, March 17, 2020:
All approved access inside the jail, to include employees, law enforcement personnel, attorneys, and personnel conducting assessments ordered by the court will require the visitor to submit to a temperature screening prior to entry.
Effective Monday, March 16, 2020:
On-site video visitation - Administration is working with Legacy Inmate Communications to establish remote visitation and will update this page as we learn more.
Cash Deposits - Visitors can continue to make deposits online or by mailing a money order
Effective Friday, March 13, 2020
Access to the County Jail for volunteers that provide programming services to individuals confined in the County Jail
The Sheriff will re-evaluate the situation on April 1, 2020.
We appreciate your understanding and cooperation.